Call Us: +1 (804) 480-2005 - 9am to 5pm ET- Mon - Fri
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order depending on what state you live in and the delivery service you chose.. We use FedEx, UPS, and USPS for delivery of packages. You will have the option to choose the shipping method of your choice as well as the shipping carrier that is available for each item.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.
If you do not receive tracking information from us within six business days of your order feel free to follow up with us at firstname.lastname@example.org.
Depending on the size of your order, your item(s) may ship via a freight company. Freight deliveries require a delivery time be scheduled and someone must be present at the time of delivery to inspect and sign for the merchandise. Freight deliveries are curbside delivery only.